Refund policy
Last updated: October 1, 2026
At Kloobl, many of our products are created specifically for you using the photos, names, designs, selections, or other information you provide. Because these products are individually designed and produced for each customer, they cannot normally be resold.
Personalized and Custom Products
All personalized, made-to-order, custom-designed, custom-printed, and photo-based products are final sale and are not eligible for return, exchange, or refund due to change of mind, preference, sizing selection, or other reasons unrelated to a defect or fulfillment error.
This includes, without limitation, personalized wall art, framed prints, posters, apparel, home goods, gifts, and other products created using customer-provided photos, artwork, text, names, or customization choices.
This does not affect any rights you may have under applicable consumer protection law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains a manufacturing defect, is materially different from the product you ordered, or we sent you the wrong item, please contact us at support@kloobl.com within 7 days of delivery.
Please include your order number and clear photographs showing the issue.
If we confirm that the product is defective, damaged, or incorrect, we may, as appropriate, provide a replacement, reprint, store credit, or refund at no additional cost to you.
You do not need to return a damaged or defective item unless we specifically request that you do so.
Artwork and Image Variations
Kloobl creates artistic interpretations from customer-provided photographs. Colors, textures, composition, facial visibility, hidden-image effects, cropping, and other artistic characteristics may vary from previews, screen displays, or reference images.
Because every personalized artwork is unique, minor artistic differences, color differences caused by screens or printing processes, or subjective preferences regarding artistic style are not considered defects.
Customer-Provided Photos
Customers are responsible for uploading photographs of sufficient quality and resolution.
We are not responsible for reduced print quality resulting from low-resolution, blurry, heavily compressed, poorly lit, cropped, or otherwise unsuitable source images supplied by the customer.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Because personalized orders may enter the design or production process shortly after purchase, we cannot guarantee that changes or cancellations will be possible.
Once customization, artwork creation, printing, or production has begun, the order may no longer be canceled.
Non-Personalized Products
If Kloobl sells a product that has not been customized or made specifically for you, you may request a return within 30 days of delivery, provided that the product is unused, unworn, unwashed, undamaged, and returned in its original condition and packaging.
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly fulfilled.
Digital Products
Digital files, downloadable products, completed custom artwork files, and digital design services are non-refundable once delivered, downloaded, accessed, or completed, except where required by law.
Refund Processing
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Shipping charges are non-refundable unless the refund results from our error or applicable law requires otherwise.
Contact
For any return, replacement, or refund request, contact:
Do not send products back without contacting us first.