Shipping policy

Last updated: October 1, 2026

Kloobl creates many products individually for each customer. As a result, your order may require both a production period and a shipping period.

Estimated production and delivery times displayed on product pages or at checkout are estimates and are not guaranteed delivery dates.

Processing and Production

Personalized products are created after your order is placed.

Production time may vary depending on the product, artwork complexity, customization requirements, order volume, and production location.

Orders containing multiple products may be produced at different facilities and may arrive in separate packages.

Shipping

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout when available.

Delivery times begin after production is complete.

Kloobl is not responsible for reasonable shipping delays caused by carriers, customs processing, weather, natural disasters, transportation interruptions, labor disruptions, peak holiday periods, incorrect customer information, or other circumstances outside our reasonable control.

International Orders

International orders may be subject to customs inspections, import duties, taxes, VAT, brokerage charges, or other government fees.

Unless checkout specifically states that such charges are included, the recipient is responsible for any applicable import charges.

Customs processing may delay delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Contact support@kloobl.com immediately if you notice an error.

Once an order has entered fulfillment or has been handed to the carrier, we may not be able to change the delivery address.

Kloobl is not responsible for packages delivered to an address incorrectly entered by the customer.

Tracking

Where tracking is available, you will receive tracking information after your order ships.

Tracking information may take time to update after the shipping label is created.

Lost or Missing Packages

If tracking indicates that your package has not moved for an unusually long period or appears to have been lost in transit, contact support@kloobl.com.

We will review the shipment and, where appropriate, work with the carrier to investigate.

If a package is confirmed lost before delivery, we may issue a replacement or other appropriate resolution.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around your property, household members, neighbors, reception area, mailroom, and the carrier before contacting us.

We will assist where reasonably possible, but Kloobl cannot guarantee replacement of packages confirmed as correctly delivered by the carrier.